Mission Air Conditioning & Plumbing Repair, Houston, TX

From the moment the phone was answered through the completion of the job, Mission AC and Plumbing was top notch! Excellent customer service. The office was friendly and were able to schedule my appointment promptly. The gentleman they sent, who were both amazing, are very professional and knowledgeable and offered suggestions and alternate solutions to my needs. Three cheers for Matt and Casey!! They had a clear understanding of the task and executed it. They went above and beyond the requested work. I will definitely be calling back in the future and will recommend Mission to family and friends for their needs.

I called Mission to get a second opinion on some very expensive repairs to my furnace that were recommended by another company. They were able to schedule me for the same day. Justin came. He was friendly and professional. He quickly found that my thermostat was installed improperly and that was why my furnace and AC wouldn’t come on. For less than $100, Justin reinstalled the thermostat and everything is working fine now. The other guys wanted to replace my blower fan and control panel. My system is still under warranty so it would “only“ cost $2100 for the labor. With no warranty the parts would’ve been an additional $4300. I’m so happy and grateful to Justin for his skill and honesty. I will definitely call Mission first from now on and recommend them to my friends.

Response was quick and professional. Had a/c installed. All pricing detail was upfront and explained thoroughly. The installing crew was on time, courteous and explained all I needed to know. They also did a nice job of cleaning up afterward. As an added bonus the alert text showed the picture of the person who would show up along with a little background. Front office pleasant and responsive. Would recommend.

It’s a pleasure to commend JUAN BARRON for the exceptional service he has provided us on two recent occasions, including today. Mr. BARRON was professional, knowledgeable, helpful, friendly, and in general an excellent representative of your organization. We could not be more pleased with Mission, in large part due to the efforts and effectiveness of tech JUAN BARRON.

Juan was very cordial and patient; going over concerns I had with my new furnace system and answering questions. He even made a few good suggestions. Very professional.

Excellent experience - fast same day service, technician very courteous and knowledgeable, price was very good. Definitely will use them again. I have had a hard time getting a good and reliable ac service company that can respond quickly and do the job correctly without up selling or charging exorbitant amounts. I called them 7:30Am for malfunctioning furnace, the tech came at noon. Called in advance and arrived as promised. I described to him the symptoms and without looking at the unit he already knew it was most likely a dirty flame sensor. And it was. The tech knew the equipment very well, I have a 10 year old Goodman Amana unit, and he solved the problem in 15 minutes. I did sign up for their semi- annual maintenance plan and he credited the service charge toward the cost of the plan. He did not up sell me on it I asked him about maintenance and he made me a good offer. They also offer to bring you a portable ac in case they can't fix your unit in one day - that can be a life saver in the summer and not many companies provide this service. I have had plenty of bad experience with other contractors before, including reputable ones like Abacus who wanted to up sell me on a bunch of stuff I did not need. I am well aware of how many fake reviews are there online so I took the time to read a lof of their feedback and also who posted it. They did have several other Google local guides that appeared legitimate and gave very positive feedback, so I decided to give them a try and I am glad I did. I highly recommend them.

The customer service from the crew at Mission A/C (Juan, Ryan, Jerry, the whole team) is top notch. They're always timely, professional, and reasonably priced. I've referred family and friends and will continue to do so.

I use Mission A/C & Plumbing regularly for all my needs. They were always clear and concise with the entire situation and I always know what to expect. In one case, I had a major issue with my house that was caused by the previous seller. The tech from Mission came out and told me that I should go back to the installer before paying Mission. In the end it saved me a bunch of money. I'm glad to have them on my side!

Called Mission for a quote and they sent Justin out the next day. He provided several different options which allowed me to make the decision that fit my situation without pressure. I had follow up questions and he took my call on his way back from being out of town. The install went well and we’re ready for the cold. Completed the job same day when I’d been working with another company for weeks!

Justin went above and beyond to care for us and give us outstanding service! We are really grateful for his thorough check and fixing of our unit. He was kind, trustworthy, and efficient!